refund policy for 2024 season
The Policy
Similar to a sporting event or concert, Country Fan Fest has a no refund policy.
Tickets are non-refundable unless you purchased Ticket Protection through Country Fan Fest directly.
This means that if you purchased tickets and cannot attend, you WILL NOT be eligible to receive a refund, unless you purchased Ticket Protection at checkout.
The fine print:
- Country Fan Fest does not offer refunds under any circumstances – unless you purchased Ticket Protection.
- The refund will go back to your original form of payment – we cannot, under any circumstance, refund to other payment methods. If your card was lost or expired, you can work with your bank to have the credit transferred to your new replacement card, even if you no longer have an account with them.
Still have questions? This might help:
How do I submit a request for a refund?
If you purchased Ticket Protection and you'd like to request a refund, your refund request must be submitted at least 1 day before the event. Once we receive your request, we will work on processing it.
If you purchased Ticket Protection and are eligible for a refund, you can email info@countryfanfest.com to submit your refund request.
Read our full Ticket Protection Policy here
How long does it take to receive a refund?
Under normal circumstances can take up to 3-10 business days for us to process the refund request. Once we have processed it, it can take up to 7-10 business days for the refund to reflect on your bank statement.
Can I get a refund if there is bad weather?
Country Fan Fest is a rain-or-shine (all-weather) event, so tickets are non-refundable — even if the weather isn't so great — unless Ticket Protection was purchased with your tickets, through Country Fan Fest directly.
Read our full Weather Policy here
Read our Ticket Protection Policy here
Are Weekend Passes or Camping eligible for a refund?
If your ticket or decal is scanned on ANY of the dates of the event, your ticket will be considered "used" and is ineligible for a refund (total or partial) of any kind.
Can you refund a different form of payment?
Refunds can only be made to the original purchaser and to the original payment method.
If you are requesting a refund and your card number changed because your card was lost or stolen, the refund will still make it back to your account. The banks account for this and will be able to transfer the credit to your new account.
If you are requesting a refund to a card issued by a bank or credit agency with whom you no longer have an account, you will still need to contact your local branch. They can look up your old account and locate the funds in their "No Post" account. This is where the bank holds all funds that are no longer connected to an active account and they may issue you a physical check at this time. Unfortunately, we cannot issue refunds via physical check.
What if I purchased from a reseller or another person?
If you purchased your tickets from a reseller, third-party, or another individual, we cannot issue you a refund under any circumstance. You must have placed an order directly with Country Fan Fest.
