ticket protection order add-on
The Policy
Similar to a sporting event or concert, Country Fan Fest has a no refund policy.
However, we understand that your plans can change — and, as a rain-or-shine event, it may be inconvenient for you to attend.
Ticket protection can be added to your order during checkout and will allow you to receive a refund – for any reason – so long as you request a refund at least 1 day before the event.
If you are concerned about your upcoming plans, your best option is to purchase Ticket Protection with your order.
The fine print:
- Ticket Protection can only be purchased during checkout with your tickets and cannot be added at a later time.
- Ticket Protection is added to your entire order — in other words, if you place 2 separate orders and only 1 of the orders has Ticket Protection added, then only the tickets in that 1 "protected" order will qualify for a refund.
- Ticket Protection gives you a refund for the full amount paid MINUS the price paid for Ticket Protection, Processing fees and any Transfer fees. (If your credentials have already shipped, the shipping fees are non-refundable.)
- Ticket Protection is non-refundable.
- Ticket Protection does not include coverage for any other expenses including travel, gas, flights, hotels or other personal costs incurred related to the event.
- A refund request MUST be submitted to our customer support by midnight BEFORE the event date. Please note, it may take several days for our customer support team to process the refund — but rest assured, we have the request and are on it!
- All Ticket Protection expires at midnight 07/23/2024.
Still have questions? This might help:
What is Ticket Protection?
Ticket Protection is an option you can add to your order during checkout that will allow you to claim a refund, for any reason, if you are unable to make the event for which you originally purchased tickets.
How do I know if I purchased Ticket Protection with my order?
If you purchased Ticket Protection, it will show on your order receipt. If you can’t locate your order receipt, please email info@countryfanfest.com.
Do I need to purchase Ticket Protection for each ticket or just my order?
Ticket Protection can only be purchased during checkout for your whole order and cannot be added at a later time.
What does Ticket Protection cover?
Ticket Protection allows you to claim a refund for:
- Price paid for your tickets
- Service Fees / SER&L Fees
- Parking
- Local Sales Tax
- Shipping (if credentials have not shipped)
Ticket Protection does not include a refund on the price paid for Ticket Protection, Processing fees, Transfer fees, or any other fees not listed above. Ticket Protection does not include coverage for any other personal expenses including but not limited to travel, gas, flights, or hotels.
How do I submit a request for a refund?
If you did purchase Ticket Protection and you'd like to request a refund, your refund request MUST be submitted BEFORE the event date.
If you purchased Ticket Protection, please email info@countryfanfest.com to begin your refund process.
Read our full Refund Policy here
Do you use a third party for your Ticket Protection?
Country Fan Fest takes ticket protection seriously. We understand plans change, and we want to ensure maximum customer success. Therefore, we process all refunds ourselves, and do not use third party ticket protection agencies.
